Question 1

What is Techxeed's 30-day money-back guarantee?

Accepted Answer

Techxeed offers a 30-day money-back guarantee for eligible purchases, giving you added confidence when getting started with our services. If you are not satisfied within the applicable guarantee period, you can request a refund in line with our refund terms.

Question 2

How long does delivery take?

Accepted Answer

Delivery time varies depending on the service and package you choose. Each service listing includes its own estimated timeline, so you can review the expected delivery period before making a purchase.

Question 3

Does Techxeed offer hosting?

Accepted Answer

Yes. Techxeed offers website and platform hosting with a range of hosting plans designed to support different business needs.

Hosting is the service that stores your website or web app and makes it accessible online. It provides the infrastructure needed for your platform to operate, including storage, databases, bandwidth and security features such as SSL certificates.

Our hosting plans are available in three levels:

Starter: Suitable for smaller websites and platforms, with hosting for 1 website.

Growth: Provides more storage, bandwidth and databases, and supports up to 3 websites.

Pro: Designed for larger requirements, supporting up to 8 websites with increased storage, bandwidth and database capacity.

All plans include features such as SSL certificates and account backups, while higher-tier plans provide additional resources and features such as SSH access and more subdomains.

You can choose between monthly or yearly hosting plans, depending on your requirements.

Question 4

What payment methods does Techxeed support?

Accepted Answer

Techxeed uses Stripe as its secure payment gateway. This means we support a wide range of payment methods available through Stripe, including major debit and credit cards, along with other payment options depending on your region and Stripe availability.

Question 5

Does Techxeed provide domain services?

Accepted Answer

No. Techxeed does not currently provide domain registration services. You will need to supply your own domain so we can connect it during setup.

Question 6

What's the difference between a Website and a Web App?

Accepted Answer

The main difference is how they work and what they are designed to do.

A Website is mainly designed to provide information and content to visitors. For example, a business website might have pages such as Home, About, Services, Blog and Contact. Our Website services typically use ready-made themes and may rely on platforms such as WordPress and third-party plugins to provide additional functionality.

A Web App is more advanced and is designed for users to actively interact with the platform. It can include features such as user accounts, dashboards, bookings, subscriptions, payments, databases, personalised content and other interactive features. A Web App comes with its own backend system, giving you greater control over how the platform works without relying as heavily on third-party plugins or services.

In simple terms:

Website: Mainly helps people find information about your business, services or organisation.

Web App: Allows people to actually use your platform or service online.

For example, a restaurant website could show its menu, location and contact details. A restaurant web app could allow customers to create an account, book a table, manage their bookings and make payments.

Question 7

What are Techxeed Premium Maintenance Plans?

Accepted Answer

Techxeed Premium Plans are ongoing membership and maintenance plans designed to provide continued support, maintenance and additional benefits after your website or digital solution has been launched.

Depending on the plan you choose, Premium members can receive benefits such as:

Ongoing maintenance and support to help keep your website or digital solution running smoothly.

Bug fixes and technical support for issues covered by your plan.

10% discount on Techxeed services.

Access to premium content and other exclusive resources.

Affiliate programme benefits, including the ability to earn commission through referrals.

Additional member benefits and exclusive perks, depending on your selected plan.

Techxeed offers different Premium plans to suit different needs. Premium, Premium Startup and Premium Ultra provide different levels of benefits and support, allowing you to choose a plan based on the level of ongoing service and support you require.

Your Premium membership is designed to give you continued access to Techxeed's services and support rather than being a one-off purchase.

Question 8

How can I access receipts for my purchases?

Accepted Answer

You can access your receipts directly from your Techxeed account by going to Dashboard > Orders > Receipt.

Question 9

What are Techxeed Premium Plans?

Accepted Answer

Techxeed Premium Plans are ongoing service and maintenance plans designed to help you manage and support your website or digital solution after launch. These plans typically include regular maintenance, ongoing support, and additional member benefits.

Question 10

How do payments and instalments work?

Accepted Answer

All payments are processed securely through Stripe. For selected services, instalment options may be available. Where applicable, these payment plans are set up to charge automatically each month until the full balance has been paid.

Question 11

Does Techxeed offer customisation or development services for the theme I purchase?

Accepted Answer

Yes. Customisation services are available with our Standard and Premium packages, but are not included with Basic packages.

The level of customisation depends on what the theme is designed to support. Our team can customise the available features, content, layout and design options provided by the theme.

For example, if a theme does not include payment plan subscriptions, our standard customisation service cannot add a completely new subscription system to the theme.

If you require us to build a custom payment plan system and integrate it with a payment gateway for a theme that does not already support this functionality, this would be considered Custom Development rather than standard customisation.

Custom Development requires additional development time and may involve additional costs. If you require functionality that is not already supported by the theme, we recommend discussing your requirements with our team before purchasing so we can assess what is possible and provide you with the appropriate development requirements and costs.

Question 12

What's the difference between Frontend and Backend?

Accepted Answer

The frontend is the part of a website or web app that you can see and interact with. It includes things such as the pages, buttons, menus, images, forms and overall design.

The backend is the part that works behind the scenes. It manages things such as user accounts, databases, payments, bookings, orders and other processes that make the platform work.

A simple way to think about it:

Imagine a restaurant.

Frontend: The dining area that customers see and use.

Backend: The kitchen and staff area where everything happens behind the scenes to prepare and manage the customer's order.

Both work together. The frontend gives users an easy way to interact with the platform, while the backend handles the processes and information needed to make it work.

For example, when you log into an online platform, the login page is part of the frontend. The system checking your username and password and retrieving your account information happens in the backend.

Question 13

How do I communicate with the Techxeed team during my project?

Accepted Answer

Once you have placed an order, you can download the Techxeed app to communicate directly with the Techxeed team throughout your project.

Through the mobile app, you can:

Communicate with the Techxeed team quickly and conveniently.

Receive updates about your order and project progress.

Provide feedback and respond to requests from the team.

Stay up to date with your project while on the go.

The Techxeed app is available on both the Apple App Store for iOS and Google Play Store for Android, allowing you to manage your project and communicate with our team wherever you are.

Question 14

What are the general costs involved in maintaining a website, web platform or mobile app?

Accepted Answer

Once your website, web platform or mobile app has been launched, there are usually some ongoing costs to keep it running. The exact costs depend on the type of platform, how it is built and the services it uses.

Website and Web Platform

The main ongoing costs are usually:

1. Domain name

Your domain is your website's online address, such as yourbusiness.com. A domain normally needs to be renewed annually. The cost depends on the domain extension and the registrar you purchase it from.

2. Hosting

Your website or web platform needs to be hosted on a server so that people can access it online. Hosting is normally paid monthly or annually.

Hosting costs cover the infrastructure used to run your platform, which can include server computing resources, memory, storage, databases and bandwidth. Larger or more complex platforms may require more resources and therefore higher hosting costs.

3. Regular maintenance

Regular maintenance is an optional service that you can sign up for after your website or web platform has launched.

A maintenance plan gives you ongoing access to technical support and helps keep your platform running properly. This can include reviewing and applying software, plugin, security and other service updates, as well as identifying and resolving technical issues that may occur over time.

Regular maintenance can be particularly useful because software and third-party services are regularly updated, and these updates can sometimes affect how different parts of your website or platform work.

Mobile Apps

Mobile apps often work together with an existing website or web platform. In these cases, the mobile app connects to the same backend system, meaning you may not need to pay for a completely separate backend infrastructure for the app.

However, there are additional costs associated with publishing your app on mobile app stores.

Apple App Store

Apple requires developers to have an Apple Developer account and pay an annual membership fee to publish apps on the App Store.

Google Play Store

Google requires a Google Play developer account to publish apps on Google Play and charges a registration fee.

It is also important to understand that Apple has specific requirements and an app review process that must be completed before an app can be published on the App Store.

The client is responsible for maintaining their Apple Developer account and completing any required verification or approval processes with Apple. Techxeed can develop and customise your app and assist with the technical process of preparing and submitting it for launch. However, Techxeed cannot guarantee or obtain Apple's approval on the client's behalf.

Once the necessary approval has been obtained, Techxeed can assist with launching the app on the relevant app store.

In simple terms

For most projects, you should think of the ongoing costs as:

Website / Web Platform:
Domain + Hosting + Optional Maintenance

Mobile App:
Existing Web Platform/Backend Costs + Apple/Google App Store Costs + Optional Maintenance

The exact costs will depend on your project's requirements and the services you choose.

Question 15

Does Techxeed have a referral programme?

Accepted Answer

Yes. Techxeed offers an affiliate programme that allows you to earn commission by referring others to the platform. You can access the programme by going to Dashboard > Affiliates. From there, you will be able to get your unique referral link, share it with others, and earn commission each time an eligible invitee makes a purchase on Techxeed within the qualifying period.

Question 16

How can I download the Techxeed app?

Accepted Answer

You can download the Techxeed app from both major app stores. It is available on the Apple App Store for iOS devices and the Google Play Store for Android devices.

Question 17

What benefits do Premium Plans include?

Accepted Answer

Depending on the plan, Premium members may receive benefits such as regular maintenance and support, a 10% discount on services, access to premium content, and other exclusive perks.

Question 18

How are Premium Plans billed?

Accepted Answer

Premium Plans can be paid either monthly or yearly, depending on the option you choose.

Question 19

Can I cancel my Premium Plan at any time?

Accepted Answer

Yes. You can cancel your Premium Plan at any time through Preferences > Your Plan in your account dashboard.

Question 20

How does the affiliate programme work?

Accepted Answer

You can access the programme by going to Dashboard > Affiliates. From there, you will be able to get your unique referral link, share it with others, and earn commission each time an eligible invitee makes a purchase on Techxeed within the qualifying period.

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions