Introduction

Techxeed ("Techxeed," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, mobile applications, customer portal, support channels, and related services.

Information We Collect

1. Account and Contact Information: When you create or use an account, we may collect your name, email address, phone number, country, profile details, company name, account type, authentication details, and communication preferences.
2. Profile and Uploaded Content: We may collect profile images, files, media, messages, reviews, support requests, order notes, and other content you choose to upload or send through Techxeed.
3. Orders and Service Information: We collect information about services you view, request, buy, or manage, including order details, package selections, requirements, status updates, invoices, and support history.
4. Payment Information: Techxeed does not collect or store full card details. Payments are processed securely through Stripe, and Stripe processes payment data under its own terms and privacy policy.
5. App Usage and Analytics Data: We may collect information such as app launches, pages or screens viewed, taps, clicks, scrolling, product interactions, purchases, notification opens, device type, browser type, operating system, app version, and approximate technical information used to measure and improve our services.
6. Device Identifiers and Tracking Consent: With your permission where required, we may collect or use device identifiers, including advertising identifiers, to measure marketing performance, provide relevant offers, and improve analytics. You can manage tracking permission in your device settings.
7. Notifications: If you enable notifications, we may collect push notification tokens and information about notification delivery and interactions so we can send service updates and alerts.
8. Diagnostics and Security Data: We may collect crash logs, performance data, error logs, IP address, security events, login activity, and abuse-prevention signals to keep the platform reliable and secure.
9. Biometric Unlock: If you use Face ID, Touch ID, or device biometrics, authentication is handled by your device. Techxeed does not receive or store your biometric data.
10. Cookies and Local Storage: On our website, we may use cookies, local storage, and similar technologies to operate the site, remember consent choices, understand usage, and improve the service.

Use of Information

1. Providing Services: We use your information to create and manage accounts, process orders, deliver services, provide customer support, send notifications, and operate core app and website features.
2. Communication: We may use your contact information to send transactional emails, verification messages, security alerts, service updates, order updates, and support responses.
3. Personalisation and Product Improvement: We may use account, usage, and service data to improve our products, recommend relevant services, measure feature performance, and understand how users interact with Techxeed.
4. Analytics and Marketing Measurement: We may use analytics, product interaction data, and device identifiers to measure app performance, audience size, campaign effectiveness, and marketing performance. Where required, we ask for consent before using tracking technologies.
5. Security and Fraud Prevention: We use technical, diagnostic, and security data to detect abuse, protect accounts, prevent fraud, investigate incidents, and maintain platform reliability.
6. Legal and Compliance: We may use information where needed to comply with laws, enforce our terms, respond to lawful requests, or protect our rights and users.

Data Protection

1. Security: We employ industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
2. Data Breaches: While we take every precaution to protect your data, please note that Techxeed does not take liability for data breaches related to payment information. Payment data is processed and handled by Stripe.

User Conduct and Content

User Content: Users may submit content such as profile information, images, files, reviews, chat messages, support requests, order requirements, and other materials. We process this content to provide services, fulfil orders, provide support, moderate misuse, and operate the platform.

Third-Party Services

1. Stripe: We use Stripe for payment processing. Your payment information is subject to Stripe's terms and privacy policy.
2. Google and Firebase: We may use Google services, Firebase Cloud Messaging, Firebase Analytics, Google Sign-In, and related tools for authentication, notifications, analytics, and app functionality.
3. Apple: We may use Apple services such as Sign in with Apple, App Store distribution, and device-level privacy controls.
4. Cloud Storage and Hosting Providers: We may use cloud infrastructure, storage, email, logging, monitoring, and security providers to host and operate our services.
5. Analytics and Marketing Partners: Where permitted by law and your consent settings, we may use analytics and marketing tools to measure performance, improve our services, and understand campaign effectiveness.

Mobile Permissions

1. Camera and Photo Library: We request access only when you choose to upload or capture profile images, media, or files.
2. Microphone: We request microphone access only where app features require audio or video capture.
3. Notifications: We request notification permission to send alerts, order updates, support messages, and service-related reminders.
4. Tracking Permission: On iOS, if tracking permission is requested, it is used to support marketing measurement, relevant offers, and analytics as described in this policy.

Data Retention

We keep personal information only for as long as needed to provide our services, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business records. Some records, such as order, payment, tax, security, or support records, may be kept for longer where required by law or operational needs.

User Rights

1. Access and Correction: You can access and update your account information at any time by logging into your Techxeed account.
2. Consent and Preferences: You can manage cookie preferences, notification permissions, and device tracking settings where available.
3. Data Deletion: You can request deletion of your account and associated data by contacting customer support. Some information may be retained where required for legal, security, fraud-prevention, accounting, or dispute-resolution reasons.
4. Other Rights: Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain processing of your personal information.

International Transfers

Techxeed and its service providers may process information in countries outside your country of residence. Where required, we use appropriate safeguards to protect personal information transferred internationally.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices and services. We will notify you of any significant changes via email.

Contact Information

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us through the messaging function on our platform.